Questions and answers

When something doesn't work, start by asking Claude:

Check the shop's settings and health and tell me about any warnings.

Connecting

Claude says it can't reach my shop.

Check that you pasted the whole connector address, including the part after ?token=. Click Test connection in the module settings. If the test fails, your hosting or a firewall may block Claude: send your developer or host the technical troubleshooting page.

It worked yesterday, today Claude gets an error.

Someone may have generated a new connector address in the module. The old one stops working. Copy the new address and update the connector in Claude (Settings > Connectors).

I lost my connector address.

It is shown only once, for safety. Generate a new one in the module settings and update the connector in Claude.

Does it work with a test copy of my shop on my computer?

Not with Claude.ai in the browser. It works with Claude Desktop or Claude Code on your computer. Ask your developer to set it up.

Changes

Claude made a change, but I don't see it in the shop.

Read-only mode may still be on. Then Claude can't save anything. Open the TellMyShop settings and turn Read-only mode off. Ask Claude again; it will show a new preview.

Claude says it can't change prices or create discount codes.

The Prices and promotions switch is off. That is the default. Turn it on in the module settings, and off again when you're done.

Claude refused a price change of more than 30%.

That's a safety rule. Large price jumps are often mistakes. If you really want it, tell Claude, for example: "Yes, I confirm the 40% increase." Claude will then show a preview with your extra approval.

I created a discount code, but customers can't use it.

New codes start switched off, so you can check them first. Ask Claude: "Switch on the code WELCOME10."

How do I delete a discount code?

You can't delete it through Claude, only switch it off. Ask: "Switch off the code WELCOME10." If you really need to delete it, do it in the back office (Catalog > Discounts).

Claude says the preview has expired.

A preview is valid for 30 minutes. Ask Claude to show it again.

Claude says the data changed since the preview.

Someone, or an import, changed the same product after the preview. Ask for a new preview, so you approve what is there now.

Claude asks which language to use.

Your shop has several languages, and Claude writes one language at a time. Tell it, for example: "Write in English."

I want to undo a change.

Ask: "Undo the change you made to the Sofas category." Claude shows a preview and restores the earlier version after your yes. If you edited the same thing by hand later, the preview tells you, and undoing it overwrites your edit.

Blog, look and pages

Claude doesn't see my blog.

Blog tools work only with the SmartBlog module. If you use another blog module, Claude can't work with it yet.

Claude can't change the look of my shop (theme files).

Theme changes work only through the separate service connector, and only when the Look of the shop switch is on. See Connect to Claude. Ask your developer if you aren't sure.

A theme change broke a page.

Ask Claude (through the service connector): "Bring back the previous version of the product page template." It restores the backup. Then ask it to clear the cache.

The "page not found" report is empty.

It needs the PrestaShop statistics module "Pages not found". Turn it on in Module Manager. It collects data from that moment.

Limits and permissions

Claude says it has reached a limit.

Claude can do up to 120 actions per hour, of which up to 60 changes. Wait until the time Claude gives you and continue. Big jobs are better split over a few sessions.

Claude says it doesn't have permission.

The employee Claude works as is missing a permission. Claude tells you which one. Add it in Advanced Parameters > Team > Permissions.

Do I need a PrestaShop Account?

No.

Does it work on PrestaShop 1.7?

No. TellMyShop works with PrestaShop 8.1 and newer, including 9 (PHP 8.1 or newer).

I have several shops in one PrestaShop (multistore).

It isn't verified yet. Test on a copy first.

Still stuck?

Write to support@tellmyshop.pl with your shop address, what you asked Claude, Claude's answer and the time it happened. Never send your full connector address. We reply within 1 business day.

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PrestaShop is a registered trademark of PrestaShop SA. Claude is a trademark of Anthropic. TellMyShop is not affiliated with either.