When something doesn't work

The five problems that come up most often at the start. The list grows every month along with your questions.

1. Claude says it can't connect to your shop

• Check in the module that Connect to Claude is switched on (the main switch).
• Click Test connection in the module. If the test passes but Claude still can't connect, remove the connector in Claude and add it again with a new address.
• Your shop must run on HTTPS and be reachable from the internet. A copy on your own computer can't connect to Claude in the browser.
• If your shop sits behind a firewall (e.g. Cloudflare) or a site-wide password, ask your host to let the /module/tellmyshop/mcp address through.

2. Claude says it can't change anything

This is usually Read-only mode, which is on after installation. Turn it off in the module. If you have the Audit version, a paid licence unlocks changes. Claude will always tell you which switch or which licence is needed.

3. Claude can't see prices, promotions or your shop's look

These stay off until you turn them on:

• Prices, promotions and stock: a switch in the module.
• Your shop's look: needs a second, service connection with a list of allowed IP addresses. Best set up by a developer. Details

4. The change was saved but I can't see it in my shop

Refresh your shop's page while skipping the browser's memory (Ctrl+F5 or Cmd+Shift+R). If your shop has a speed-up (cache) module, wait a few minutes or clear its cache. Ask Claude: "Is the change to product X saved?" and it will check the history.

5. "Limit reached", or Claude stops halfway

To protect your shop, the module allows 120 operations and 60 saves per hour. For big jobs Claude splits the work into batches. If you hit the limit, come back to the chat in an hour and write "finish it".

Still not working?

Reply to any email from us or write to support@tellmyshop.pl. Include your PrestaShop version, the module version (shown in the header of the module screen) and a screenshot of the message. Don't send the connector address or any customer data. We reply within 1 business day.

More problems, including technical ones for developers: Troubleshooting.